FAQs

How to change address?
You can edit the address via emailing us at info@medoget.com. The address can't be edited once it is out for delivery.

How to cancel my order?
You can cancel the order by emailing us at info@medoget.com before it ships out. Note: We're not able to cancel an order that has been shipped. We recommend you do a return and request the rider to cancel the order on the doorstep.

Why was my order cancelled?

We will send you an email notification about order cancellation.

It may be because:

  1. The item(s) sold out
  2. Rules voided while placing the order
  3. We are unable to verify your shipping informationĀ 
  4. Your order might get canceled due to wrong or incorrect details.
  5. When items of your order are not available, we may cancel your order.

If your order is prepaid, you will receive a refund via bank deposit withinĀ 4 business days. This timeframe will be dependent upon your bank.Ā You may repurchase or choose something else for checkout.

How to check my order status?
Orders can be checked via "Track My Order".

Note: On our site, accounts can be registered by customers' email. Please find out under which account you made the order, and make sure you log in to the correct account.

Are there any additional shipping fee?
Shipping charges are mentioned during checkout and there will be no additional charges besides that.

Why is my order taking longer to process than normal?
It typically takesĀ 1-3Ā working days to process your order andĀ 4-5Ā weeks to process pre-orders.

Can I change or modify my order?
You can contact our customer support and request them to cancel the order and place a new one with the correct product. For shipped orders, theĀ order cannot be edited. We recommend you do a return and request the rider to cancel the order on the doorstep.

My order says delivered, but I didnā€™t receive it?
If your order is lost or missing, you must contact us within 12 working hours of the expected delivery date of your order to file a claim. Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the time the package was delivered. MedogetĀ does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Missing item(s)
We sincerely apologize for the hassle. Please file a complaint at info@medoget.com along with pictures of the parcel received within 12 working hours of order delivery.

Why I did not get a confirmed email about my order?
A confirmation email will be sent within 24 hours of the order being placed. We recommend checking your Junk/Spam mail folder as well.

Item(s) are damaged
If you have received faulty or damaged item(s), please ensure it is reported within 12 working hours of your package delivery date. A replacement or refund will be processed withinĀ 2-3 working days.

Wrong item(s)
You will need to report your incorrect item(s) received within 12 working hours of your package delivery date atĀ info@medoget.com